By accessing this website or using our products or services, you consent to the processing of your personal information (referred to herein as “Personal Information” or “Personal Data”) as described in this Privacy Policy.

This Privacy Policy was last modified February 2026, and should be read together with the Terms and Conditions of Use.

PLEASE READ THIS PRIVACY POLICY (THE “POLICY”) CAREFULLY AS IT CONTAINS IMPORTANT INFORMATION ABOUT HOW WE HANDLE PERSONAL INFORMATION, IN ACCORDANCE WITH APPLICABLE DATA PROTECTION LAWS.

This Policy is provided by One Team Health Inc (OTH). OTH is a subsidiary of Argus Group Holdings Limited (“Argus Holdings”). Argus Holdings, together with its parent company Allshores Limited, and its subsidiaries and affiliates are referred to herein as “the Group”, “we”, “us”, or “our”.

This Policy details the treatment of your Personal Information by the Group through your use of the Allshores Websites (the term "Allshores Websites" refers to all websites relating to the Group, as well as to the content on them) and/or when we provide our products or services to you.

Please note that certain details of this Policy may depend on whether you deal with us through a professional advisor, directly as an individual, or whether the Group provides group services to your employer or plan sponsor.

As part of Allshores Group, this Privacy Policy is an extension of the Group Privacy Policy and reflects additional considerations specific to healthcare services, medical records, and patient confidentiality.

We also acknowledge and respect the broader legal and ethical responsibilities that govern the handling of health-related personal information, including confidentiality obligations for healthcare professionals. These professional standards, alongside contractual and regulatory requirements, guide how we collect, store, and share medical and claims-related data.

Additional Healthcare-Specific Considerations

In addition to the general principles outlined in the Group Privacy Policy below, this section provides further details on how OTH handles healthcare data, particularly in the context of claims processing, medical services coordination, and insurance-related healthcare administration.

The following sections expand on specific areas of data collection, use, protection, and sharing, with a focus on healthcare and medical records management.

The Data We Collect

In the course of providing services, we may collect the following categories of personal information including but not limited to:

• Personal Identification Information: Name, address, date of birth, gender, contact details (phone number, email address) and emergency contact information.
• Health Information: Medical history, test results, diagnoses, treatment and treatment plans, prescriptions, laboratory results and other medical and health-related information and records.
• Insurance Information: Insurance provider details, policy numbers, and claims information.
• Payment Information: Payment card details or other billing information.
• Communication Records: Notes from consultations, appointments, phone calls, and email communications.
• Other Information: Any other data that is necessary to provide healthcare services, such as consent forms or other documentation required for medical care.

How We Use Your Personal Information

We use your personal information to improve the quality of care and services we provide including:

• Medical/Treatment Purposes: To support the delivery of healthcare and wellness services, treatment and support your treatment plan with your physician.
• Benefits and Claims: To determine eligibility and benefits and improve the claims experience via relevant provider networks.
• Administrative Purposes: To support or process payments, bill insurance or process claims, and maintain accurate records.
• Communication with you about your overseas healthcare provider options, medical travel arrangements. Treatment plans and arrangement, medical hospitality, relevant products and support services, enhancements and updates.
• Health Support: To provide connection to wellness and support services with our internal affiliates within The Allshores Group.
• Legal and Compliance Purposes: To fulfill our legal obligations to maintain records, ensure compliance with regulatory requirements, reporting public health information where required and protect the public interest.

Legal Basis for Processing Your Information

We receive and process your personal data as a third-party services provider based on contractual necessity, to protect your health and safety (vital interest) and by consent where your medical or insurance providers have your consent to process your data for specific purposes. Where we rely on your consent to process your personal data, you may withdraw that consent at any time. You should refer to your medical service provider or insurer’s Privacy Notice for further details.

How We Protect Your Information

We take reasonable steps to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These steps include:

• Secure storage of physical and digital medical records.
• Encryption of sensitive data where appropriate.
• Restricting access to your information to only those individuals who reasonably need it to provide you with medical care.

Sharing Your Personal Information

We may share your personal information in the following circumstances:

• Health and Safety: In emergency situations, we may disclose your personal health information to protect your vital interests or the safety of others.
• Healthcare Providers: To other medical professionals, specialists, or healthcare institutions involved in your care, including laboratories, radiologists, and pharmacies.
• Insurance Providers: For billing and claims purposes, where applicable.
• Overseas Care Management and Medical Travel Support providers: To ensure that your overseas treatment is a seamless and positive experience.
• Service Providers: With trusted third-party service providers who perform tasks on our behalf, such as data storage, IT support, administrative or billing services. These parties are required to keep your information confidential.
• Legal and Regulatory Requirements: Where required by law, to comply with legal obligations, including reporting health data for public health or safety reasons or to protect our legal rights.

For more details on how we handle your personal information, including your rights, data retention, and contact information for our Privacy Officer, please read the full Privacy Policy here: https://www.allshores.com/privacy-policy